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Exchanges & RETURNS

RETURNS & EXCHANGE POLICY

We hope that you love your purchase from Curvella Bridal, but if that is not the case please see our Returns & Replacements policy below:

Please note that we are happy to do our best to accomodate your requirments, but please remember that we are a small family run business and its not always possible to accomodate every request. 

Please note that unless the item is faulty, the following items will not be accepted back for an exchange, store credit or refund:(a) items that have been worn, damaged or altered from their original condition;(b) sale items, marked down items, items sold during promotions, jewellery, gift boxes and underwear including spanx and Bras for hygiene reasons; and-(c) Showroom orders where customers have the opportunity of seeing and trying on dresses in the showroom with assistance from our experienced Stylists.

RETURNS & EXCHANGE POLICY

Curvella Bridal is not responsible -by refund, discount, or exchange - if the customer has

  • Ordered the wrong product

  • change in weight and no longer fits the order

  • The Wedding is cancelled or postponed. 

  • found the product cheaper elsewhere

  • found a better product elsewhere

  • were aware of the relevant fault before buying the product - for example, if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online

  • damaged the product by misusing it - for example, has been worn, ripped, torn, stained

  • used the product for a long time and the problem is as a result of usual wear and tear.

You will not be able to change your order after your deposit has been paid. Once an order has been make NO REFUNDS are given.

NO CANCELLATIONS, NO REFUNDS, NO EXCHANGES. *This is a special purchase*

1. All orders must be placed a minimum of 16 weeks prior to wear date; however, the earlier the better. Evelyn James Orders are 6 weeks Minimum, Orders placed later that 16 weeks will incur a rush fee set by the designer.

(Curvella Bridal is not responsible for delays out of our control, i.e. work stoppages, shipping team strikes, overseas delays, manufacturers closure.)

2. When item(s) have arrived, the BRIDE will be notified by phone and email via our online system. Full Payment must be made before the gown is allowed to leave the store. Items left past the wear date will become property of Curvella Bridal unless arrangements have been made with the bride.

3. Curvella Bridal is NOT responsible for the condition of the Gown once it has left the store.

4. Curvella Bridal is NOT responsible for any alterations or additions added or wish to be added in addition to theoriginal design ordered.

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