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STORE POLICY

Store Policies

We hope that you love your purchase from Curvella Bridal, but if that is not the case please see our Returns , Refund & Replacements policy found here. 

We do not offer refunds, credit notes or exchanges for change of mind or incorrect size. we will only consider these if the gown is deemed faulty by the manufacturer. 

WHOLESALE INQUIRIES

We are proudly the flagship store for Evelyn James Bridal Couture here in Australia. If you are interested in becoming a stockist please email our page to find out more.  

Privacy Policy 

Curvella Bridal respects and is committed to protecting your privacy. Our Privacy Policy details why and when we collect your personal information and how we use it. It also explains under what circumstances we disclose your information to third parties and the measures we take to protect your privacy.

 

COLLECTION OF PERSONAL DETAILS

Curvella Bridal may provide your personal details and payment details to third party payment processing providers as required. All third party payment processing providers that we use are PCI compliant. Once personal details and payment details are supplied to third party payment processing providers, those details are stored in a secure file system under password protection, with access restricted to key personnel. Hard copy documentation is then destroyed.

USE OF PERSONAL DETAILS

Curvella Bridal will use your personal details to enable us to perform our role as a service provider. We may also use your personal details to contact you to discuss additional products and services that we offer. Your details could be used to measure and assess our customer service, and analyse customer purchasing preferences.

THIRD PARTY SERVICE PROVIDERS

Occasionally, we may supply your personal information to third parties to perform services on our behalf, such as the following: the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us); the supply of datacentre storage and maintenance services for our IT systems and infrastructure (by Australian or overseas providers); and the supply of credit related services such as credit worthiness, credit provision and credit rating, or bank related services; or the supply of billing and payment services.

Our relationships with such third party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential.

ACCURACY AND TRANSPARENCY

You may access and update the personal information at any time by contacting us. If you believe that we may hold other personal information about you which is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

ANALYTICS, INTERNET MARKETING AND ‘COOKIES’

Curvella Bridal uses Google webmaster tools, Google Analytics, and Search Engine marketing such as Google Adwords. These services place and read a cookie in your internet browsers, and may use web beacons to collect this information for our use (if your internet browser security settings are configured to allow it). These cookies do not identify anything about you personally, but do allow us to track generic information about your use of our website, such as which pages you visit, and how long you visit them for.

These cookies may also track your activity on our site after you have clicked on a search engine advertisement, and they may also serve you ads based on your prior visit to our website when you visit other websites. You can learn more about the Google cookies and opt out of these at the Google Privacy centre, and there is an internet industry group which runs the Network Advertising Initiative, which allows you to opt out of a range of network advertising beyond what we use here

PAYMENT METHODs

- Credit / Debit Cards
- PAYPAL, AFTERPAY, ZIP Pay

- Offline Payments such as cash are accepted. We are sorry but we don't except personal bank cheques. 

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